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Returns & Exchange Policy

Returns

You may return your purchase within 30 days from recieving it. The item which you choose to return to us has to be in the same condition as we sent it to you: it has to be unworn and with all the tags attached. 

Please fill in the information in the return paper that was sent in the bag together with your order. (Don't see the return paper in the packade? Sorry, we must have missed it! Send us an email and we will fix it asap!)

As we do not offer free returns, you are responsible for the shipping cost. Please return the item in its original packaging to the following adress: Fxtness HB, Hälsovägen 20, 141 52 Huddinge, Sweden.

How to return:

  • The item has to be sent back to us within 30 days.
  • Make sure that the item which you send back is unworn and has all the tags attached.
  • Please fill in the return paper
  • Return the item in the original packaging

 Exchange

You may exchange your purchase within 30 days from recieving it. The item which you choose to exchange has to be in the same condition as we sent it to you: it has to be unworn and with all the tags attached. 

If you want to exchange your order, please notify us as soon as possible by filling out the contact form and we will give you further instructions. 

As we do not offer free exchange, you are responsible for the shipping cost. Please return the item in its original packaging to the following adress: Fxtness HB, Hälsovägen 20, 141 52 Huddinge, Sweden.

How to return:

  • The item has to be sent back to us within 30 days.
  • Make sure that the item which you send back is unworn and has all the tags attached.
  • Please fill the exchange section in the return paper
  • Return the item in the original packaging

Reclaim

If you wish to reclaim your order we ask you kindly to contact us as soon as possible. We would need you to send us pictures of the damage that you have discovered, your ordernumber and your contact information. 

We will then proceed to investigate the issue. 

 

If you have any other questions, you are very welcome to contact us by filling in the contact form here

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